Returns & Refunds
Returns & Refunds Overview
- For refund requests, kindly email us at email@example.com within 24 hours of receiving the product.
- Once we receive the returned products in the same condition as it was shipped, we will begin the refund process.
- Any shipping fees paid while placing the order are not subject to a refund.
- Items that are customized or purchased as part of a bulk deal are non-returnable.
- All refunds will be in the form of store credit only.
- If the order is canceled before shipping, the amount will be refunded to the original payment method used at the time of purchase.
- Returns or exchanges are not accepted for Fragrance Series products.
Policy for Returns and Refunds for the Gulf Cooperation Council (GCC) region
- Customers are responsible for paying all fees and costs associated with returning a product, including any shipping fees, customs duties, and taxes.
- Shipping costs incurred during the order placement will not be refundable.
Tylu Hospitality specializes in crafting high-quality, handcrafted wooden trays, menu cards, cutting boards, and accessories that add a touch of natural beauty to restaurants, cafes, and more.